Refund Policy
This policy is part of the Customer Agreement and covers what a DSP pays for Fleet Cadence.
1. Your first month is free
Every DSP’s first month is free. Your first subscription charge comes when it ends.
2. What each charge pays for
Each subscription charge pays in advance for the next 30 days of Fleet Cadence, up to your next charge on the same date next month.
AI features and text messages are billed after the fact: each invoice carries the previous month’s actual use.
3. Your first paid 30 days back
Cancel within 14 days of your first paid subscription charge and we refund that subscription charge in full.
4. Cancelling after that
Cancel any time. Cancelling stops the next charge, and you keep access until the end of the 30 days you have paid for. Unused days are not refunded, in part or in full.
5. AI features and text messages
These charges are for use that has already happened, so they are not refundable once used, except for a billing error. Cancelling does not cancel the last of them: use up to your end date is billed on a final invoice.
6. Billing errors and duplicate charges
If we charge you in error, or twice for the same thing, we always refund it in full, or credit it to your account if you prefer.
7. How to ask
To cancel or ask for a refund, use Support in the app, or email byron@fleetcadence.app, and say which charge. Refunds go back to the original payment method, usually within 5 to 10 business days.
8. Where the law gives you more
If the law that applies to you gives you more than this policy does, the law wins.